World Education Agent recognises the importance of protecting of your privacy. This is our privacy policy, and it tells you how we collect and manage your personal information.
We respect your rights to privacy under the privacy Act 1988(Cth) (“Act”) and we comply with all the Act’srequirements in relation to collection, management, and disclosure of your personal information
World Education Agent (unilocate) andalso referred to in this Policy as “us,” “we” and “our” seeks to provide the best possible service to its customers by arranging the best possible range of educational services.
We will only use any personal information we collect about you for the purposes indicated in our policy, where we have your consent to do so, or as otherwise required or authorised by law. It is important to us that you are confident that any personal information we collect from you or that is received by us will be treated with appropriate respect ensuring protection of your personal information.
Our commitment in respect of personal information is to abide by the Privacy Act and any other relevant law.
Q: management of personal information
A:World Education Agent retains a record of personal information about all individuals with whom we undertake any form of business activity. World Education Agent must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes, including but not limited to:
1. Providing services to clients.
2. Managing employee and contractor teams.
3. Promoting products and services.
4. Conducting internal business functions and activities; and
5. Requirements of stakeholders.
Q: how and what we collect
A:World Education Agentcollects information from you to facilitate the provision of our products and services. Dependent on how you have come to know about World Education Agent we may have received information about you from other companies (associate organisations) who promote our products and services on our behalf. All associate organisations promoting World Education Agent services are subject to the same obligations as we are, with regards to helping you to control the privacy of your personal information.
Q: what we collect
The following types of personal information are generally collected, depending on the need for service delivery:
1. Personal & Contact details.
2. Employment details.
3. Educational background.
4. Demographic Information.
5. Course progress and achievement information; and
6. Financial information.
The following types of sensitive information may also be collected and held:
1. Identity details.
2. Employee details & HR information.
3. Complaint or issue information.
4. Disability status & other individual needs.
5. Indigenous status; and
6. Background checks (such as National Criminal Checks)
Q: what we do with the information we gather
A : We require this information to best understand your needs and expectations and to provide you with a better service; as well as for –
1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided to us.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail and we may use the information you have provided to customise our website according to your interests.
Q: how personal information is held
A:World Education Agent’susual approach to holding personal information always includes robust storage and security measures. All electronic data is stored on servers based in Sydney Australia with Divers Web designers. Information on collection is:
1. As soon as practical converted to electronic means.
2. Stored in secure, password protected systems, such as financial system, learning management system and student management system; and
3. Always monitored for appropriate authorised use.
Only authorised personnel are provided with login information to each system, with system access limited to only those relevant to their specific role. World Education Agent ICT systems are hosted externally with robust internal security to physical server locations and server systems access. Virus protection, backup procedures and ongoing access monitoring procedures are in place.
Destruction of paper-based records occurs as soon as practicable in every matter, using secure shredding and destruction services at all World Education Agent (unilocate)sites.
Individual information held across systems is linked through World Education Agent allocated identification number for everyone.
World Education Agent takes active measures to consider whether we can retain personal information we hold, and also to ensure the security of personal information we hold. This includes reasonable steps to protect the information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.
We destroy or de-identify personal information held once the information is no longer needed for any purpose for which the information may be legally used or disclosed.
Regular staff training and information bulletins are conducted with World Education Agent personnel on privacy issues, procedures, and systems. Training is also included in our personnel induction practices.
We conduct ongoing internal audits (at least annually and as needed) of the adequacy and currency of security and access practices, procedures and systems implemented.
Q: link to other websites
A: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Q: how we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Q: controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes,
2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@unilocate.com
World Education Agent does not use or disclose the personal information that it holds about an individual for the purpose of direct marketing, unless:
1. The personal information has been collected directly from an individual, and the individual would reasonably expect their personal information to be used for the purpose of direct marketing; or
2. The personal information has been collected from a third party, or from the individual directly, but the individual does not have a reasonable expectation that their personal information will be used for the purpose of direct marketing; and
3. We provide a simple method for the individual to request not to receive direct marketing communications.
On each of our direct marketing communications, World Education Agent provides a prominent statement that the individual may request to opt out of future communications, and how to do so.
An individual may also request us at any stage not to use or disclose their personal information for the purpose of direct marketing, or to facilitate direct marketing by other organisations. We comply with any request by an individual promptly and undertake any required actions for free.
World Education Agent confirms all individuals have a right to request access to their personal information held and to request its correction at any time. To request access to personal records, individuals are to contact. If you would like a copy of the information held on you, please write to us at –
info@unilocate.com
If you believe that any information, we are holding about you is incorrect or incomplete, please write to us at the above address or email us at
info@unilocate.com as soon as possible. We will promptly correct any information found to be incorrect.
Q: privacy complaints procedure
A: If an individual feels that World Education Agent(unilocate) has breached its obligations in the handling, use or disclosure of their personal information, they may raise a complaint. We encourage individuals to discuss the situation with their World Education Agent (unilocate) representative in the first instance, before making a complaint.
The complaints handling process is as follows:
1. The individual should make the complaint including as much detail about the issue as possible, in writing to World Education Agent:
Quality Assurance Team, info@unilocate.com, 96 Patterson Dr. Middle Swan 6056 WA Australia.
2. World Education Agent will investigate the circumstances included in the complaint and respond to the individual as soon as possible (and within 30 calendar days) regarding its findings and actions following this investigation. Should after considering this response, if the individual is still not satisfied, they make escalate their complaint directly to the Information Commissioner for investigation:
Office of the Australian Information Commissioner, www.oaic.gov.au,
When investigating a complaint, the OAIC will initially attempt to conciliate the complaint, before considering the exercise of other complaint resolution powers.
World Education Agent may change to this privacy policy from time to time for any reason. We will publish those changes on our website. This policy was last updated in June 2022.
